FAQs
🚚 Shipping & Delivery — Made With Care. Shipped With Intention.
Every Northlane order matters to us. From the moment you check out to the moment your package arrives at your door, we handle it with patience, precision, and the same care we'd want for our own.
🕒 Preparing Your Order Orders are prepared within 3 to 5 business days. During this window, our team inspects each item, wraps it with intention, and boxes it to arrive exactly as it should. We'd rather take a little extra time than send something that doesn't meet our standard.
🚚 When to Expect Your Order 🇺🇸 Inside the United States — Shipped through trusted carriers including USPS and FedEx. Typical arrival: 15 to 20 business days after processing. 🌍 Outside the United States — Typical arrival: 15 to 30 business days, depending on your country and local courier.
Delivery windows can shift due to customs clearance, seasonal volume, weather, or carrier delays outside our control. We truly appreciate your patience when these moments come up.
🔎 Tracking Your Package The moment your order leaves us, you'll receive an email with your tracking number and a link to follow along. You can also visit our Track Your Order page anytime to check the latest status.
❌ Need to Cancel or Change Something? Life happens. If you need to adjust or cancel your order, please reach out within 24 hours of placing it. To cancel — email us with the subject line "Cancel My Order." To update your shipping address — contact us within that same 24-hour window. Once your order has left our facility, we can no longer make changes — so the sooner you reach out, the better. 📧 contact@northlane.com
🚪 About Delivery Attempts Carriers typically attempt delivery up to two times before returning a package to their local hub. To avoid any hiccups, please make sure someone is available at your address during your expected window, or leave a safe drop-off note for the carrier.
💫 Arrived Damaged or Wrong? We'll fix it fast, with no hassle. Just email us with your order number and a few clear photos of what arrived. Once we've taken a look, we'll arrange a free replacement and get it moving your way as quickly as possible. 📧 contact@northlane.com
🤝 Here Whenever You Need Us Your trust matters to us. Whether you have a quick question, a concern, or just want to confirm everything's on track, our team is ready to help. 📧 contact@northlane.com ⏳ Typical reply time: under 24 hours