Shipping policy

Shipping Policy

🕒 Delivery Time — Orders arrive within 7–14 days of placement, subject to product availability and payment verification.

🚚 Shipping Cost — Every northlane order ships 100% free.

📦 Shipping Method — Orders are sent via a trusted courier service and require a signature on delivery.

🔎 Tracking Information — As soon as your order ships, we'll send you a tracking number so you can follow its progress through the courier's website.

📍 Delivery Changes — Need to update your delivery address after ordering? Contact us as soon as possible. We'll do everything we can to help, though changes can't be guaranteed once an order is already in process.

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Return Policy

📅 Return Window — You have 14 days from the delivery date to request a return.

✅ Return Criteria — To qualify, items must be unused and in their original condition and packaging, with all tags and labels still attached.

🔄 How to Return — To begin a return, reach out to our customer care team with your order number and the reason for your return. We'll guide you through every step.

💳 Refunds — Approved refunds are processed within 14 days of us receiving your returned item and credited back to your original payment method.

📮 Return Shipping — Customers are responsible for return shipping costs, unless the item arrived damaged or defective — in which case we cover it.

📧 Questions? Reach us anytime at contact@northlane.com